This is a first draft that has not been reviewed by a lawyer yet. It will be replaced by the final text after review by a qualified legal professional in the UAE, before the public launch.
Version 0.1 · Last updated: 2026-09-21
Return period
- You can return a product within 7 days of receiving it, as long as it is unused and in its original packaging.
How to ask for a return
- Contact the KHALVORI team on WhatsApp and tell us your order number and the reason. Reply hours: Saturday to Thursday, 9 AM to 6 PM.
Refunds
- Once the return is approved, the team contacts you on WhatsApp and agrees with you on how the amount is refunded.
Exchanges and damaged products
- [The exchange policy, how a damaged or not-as-described product is handled, and the cost of return shipping, are to be decided and added here.]
Products with exceptions
- [Are products such as food, perishables or made-to-order items excluded? To be decided and stated here clearly.]
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